Managing the Spam Quarantine
Access the Spam quarantine to view incoming messages that have been blocked and stored as spam.
As well as being able to access quarantined messages from the Log Search (described in Using the Log Search), you can also access them directly from the Spam Quarantine:
- Navigate the Protection menu to find Spam quarantine
- The Log Search page is displayed, listing all messages that have been quarantined:
In this page you can:
- Search for a quarantined message - Use the Query Rules filter at the top of the page
- Empty spam quarantine - Click on the Empty spam quarantine button at the top right of the page
- Perform actions on individual emails:
Actions Available on Log Search Results
In the Search Results listed you can carry out a variety of actions.
Actions Available for Message Statuses
Key
The following icons indicate the action's availability per message status:
Key Status Description 
Available The action is available for all messages with this status 
Available if additional criteria met The action is available for any message with this status, so long as an additional criteria is met (see * for additional information) 
Not Available The action is not available for any message with this status Incoming
Allow/BlockStatus/Action Add allow list filtering rule Add block list filtering rule Add sender to allow list Block recipient Block sender Block sender and remove from quarantine Change action for messages like this auto-released blackholed bounced delivered delivery-failed not-accepted quarantined quarantine-expired quarantine-removed queued queue-frozen queue-bounced queue-removed queue-expired rejected released TroubleshootStatus/Action Delivery issue log Download quarantined message Export as .CSV Recipient callout Remove from queue and notify sender Retry delivery from queue Sender callout Telnet SMTP test auto-released blackholed bounced delivered delivery-failed not-accepted quarantined quarantine-expired quarantine-removed queued queue-frozen queue-bounced queue-removed queue-expired rejected released Quarantine Management
Status/Action Release from quarantine Release from quarantine Release and train from quarantine Remove from queue and train as spam Train as spam auto-released blackholed bounced delivered delivery-failed not-accepted quarantined quarantine-expired quarantine-removed queued queue-frozen queue-bounced queue-removed queue-expired rejected released ArchivingStatus/Action Delete archived message Export message from archive Redeliver archived message auto-released ***blackholed ***bounced ***delivered ***delivery-failed ***not-accepted quarantined quarantine-expired quarantine-removed queued ***queue-frozen ***queue-bounced ***queue-removed ***queue-expired ***rejected released ***Some actions may not be available for Email Level Users.
Outgoing
Allow/BlockStatus/Action Add allow list filtering rule Add block list filtering rule Add sender to allow list Block recipient Block sender Block sender and remove from quarantine Change action for messages like this auto-released blackholed bounced delivered delivery-failed not-accepted quarantined quarantine-expired quarantine-removed queued queue-frozen queue-bounced queue-removed queue-expired rejected released secure-delivered - Add Allow list filtering rule - Add a custom incoming Allow list filtering rule. See Add an Incoming Allow list Filtering Rule
- Add Block list filtering rule - Add a custom incoming Block list filtering rule. See Add an Incoming Block list Filtering Rule
- Add Sender to Allow list - Add the sender to the Allow list, causing all future messages from this sender address to be accepted by the filter. See Manage Incoming Sender Allow list
- Block recipient - Add the recipient to the Block list, causing all future messages to this recipient address to be treated as spam. See Manage Recipient Block list
- Block Sender - Add the sender to the Block list, causing all future messages from this sender address to be treated as spam. See Manage Incoming Sender Block list
- Block sender and remove from quarantine - Remove the message from the quarantine and Block list the sender, causing all future messages from this sender address to be treated as spam. See Block Sender and Remove Quarantined Messages
- Change Action for messages like this - Incoming messages only - Add a custom action to incoming messages to change the response from Mail Assure, see Customise Actions
This action currently only appears if you have included the main class, sub class, and extra class columns in your search.
TroubleshootStatus/Action Audit Log Delivery issue log Download quarantined message Export as .CSV Recipient callout Remove from queue and notify sender Retry delivery from queue Sender callout Telnet SMTP test auto-released blackholed bounced delivered delivery-failed not-accepted quarantined quarantine-expired quarantine-removed queued queue-frozen queue-bounced queue-removed queue-expired rejected released secure-delivered - Audit Log - See Private Portal Audit Logs
- Delivery issue log - See Delivery Failure Details/Delivery Issue Log
- Download Quarantined Message - Download the email(s) as .eml format in a .zip
- Export as .CSV - Download the current log results for the selected messages and columns in CSV format
- Recipient callout - Run a Network Tools > SMTP test to verify the recipient address is accepted on the destination server for the incoming domain. See What are recipient callouts/recipient verification?
- Remove from queue and notify sender - Delete the message(s) from queue and notify the sender of the email(s) that it has been rejected by the recipient
- Retry delivery from queue - Attempt to deliver the message from the queue
- Sender callout - Run a Network Tools > SMTP test to verify the sender address is accepted on the destination server for the incoming domain. See What are recipient callouts/recipient verification?
- Telnet SMTP Test - Run a Network Tools > SMTP test with the envelope sender and envelope recipient addresses of the selected message, to the destination server for the incoming domain
ContinuityStatus/Action Compose Reply Download queued message Remove from queue View email auto-released *blackholed *bounced *delivered *delivery-failed *not-accepted quarantined quarantine-expired quarantine-removed queued queue-frozen queue-bounced *queue-removed *queue-expired *rejected released *secure-delivered *- Compose reply - Reply to the sender of the message using the inbuilt using the Compose Email tool with the original message subject, and recipient prepopulated
- Download Queued Message - Download the email(s) as .eml format in a .zip
- Remove from queue - Delete the message(s) from queue
- View email - View the content of the email in the dashboard. See View Message Content
Quarantine ManagementStatus/Action Release from quarantine Remove from quarantine Release and train from quarantine Remove from queue and train as spam Train as spam auto-released blackholed bounced delivered delivery-failed not-accepted quarantined quarantine-expired quarantine-removed queued queue-frozen queue-bounced queue-removed queue-expired rejected released secure-delivered - Release from quarantine - Attempt delivery of the quarantined message(s). See Release Quarantined Messages
- Remove from quarantine - Delete the message(s) from quarantine storage. See Remove Messages from Quarantine
- Release and train from quarantine - Submit quarantined message(s) to be delivered, and flag for training as not spam. See Release and Train Quarantined Messages and Report messages as Spam or Not Spam/Train Messages
- Remove from queue and train as spam - Delete the message(s) from queue and Report messages as Spam or Not Spam/Train Messages
- Train as spam - Train the selected message as spam. See Report messages as Spam
- Download Quarantined Message - Download the email(s) as .eml format in a .zip
ArchivingStatus/Action Delete archived message Export message from archive Redeliver archived message auto-released ***blackholed bounced delivered delivery-failed not-accepted quarantined quarantine-expired quarantine-removed queued ***queue-frozen ***queue-bounced ***queue-removed ***queue-expired ***rejected released ***secure-delivered ***- Delete archived message - Hide the message in the archive, this will mean the selected message(s) are no longer visible to any user viewing the Archive
- Download archived message - Download a copy of the archived message(s) to your machine as .eml format in a .zip
- Export message from archive - Exports the archived message to your machine
- Redeliver archived message - Redeliver the archived message to the recipient(s). This is useful if the message cannot be found in the email inbox
Identity Management
Status/Action Add and configure identity Lock identity Lock user auto-released **blackholed **bounced **delivered **delivery-failed **not-accepted **quarantined **quarantine-expired **quarantine-removed **queued **queue-frozen **queue-bounced **queue-removed **queue-expired **rejected **released **secure-delivered **- Add and configure identity - Add a new identity based on the message the action was taken against. See Manually Add Identities
- Lock Identity - If an identity is locked, they will not be able to relay any emails until it is unlocked manually. See Manage Identities
- Lock User - Locks the Outgoing User/Authentication method from authenticating outgoing mail. See Lock and Unlock an Outgoing User/Authentication Method
Some actions may not be available for Email Level Users.